Service Agreement

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PLEASE READ CAREFULLY

  1. Cancellations, no show, Refusal of service---------------- Because when we book your appointment, we give you a date and time to groom just your pet and no one else's the following charges will apply.

 

____Same day cancellation has a charge of $35 (we can only reschedule once without being charged)


——-Cancellation and rescheduling of an appointment, by the client, requires 24 hours’ notice to waive the Cancellation fee of $35 per pet.

——- If you refuse the service being at the salon, you'll be charged $35 per pet

——“De-matting" We don't perform this painful procedure, a shave down will be advised, In case you refuse the service being in the salon a $35 per pet will apply

——In the event of inclimate weather, a family emergency or any other uncontrollable circumstance, Happy Tails Mobile Groomer, INC. has the discretion to waive the fee within the 24 hour period.

——-We reserve the right to cancel or reschedule a groom if we feel the need to do so. Every effort will be made to reschedule at a time convenient for both the client and the groomer.

——-No-Shows-----------------------It is considered a "no-show" when the client is not available at the scheduled appointment time and does not contact the groomer to cancel or reschedule.

——We reserve the right to charge the FULL grooming fee due to the loss of revenue caused by a "no-show". Please make every effort to call and cancel or reschedule, when possible, to avoid such situations. 

*We reserve the right to refuse service to any pet or client for any reason. *
* Service cost is non-reimbursable. *

-Pets are accepted for grooming only under the following circumstances....

——The pet is fit and healthy, grooming which takes place on an elderly or weakened pet will be at the owner's risk. Grooming may expose pre-existing health\skin conditions for which Happy Tails Mobile Groomer, INC. cannot be held liable.

——The pet's rabies vaccine is up to date (as required by law) unless otherwise discussed.

——In the event of an emergency, in your absence, you authorize Happy Tails Mobile Groomer, INC. to contact the nearest Veterinarian and authorize the Vet to treat the pet as necessary at your expense.


—— "Matted Pet" -------------We don't perform this painful procedure; a shave down will be advised.

Because your pet is severely tangled or matted, it is a greater risk of injury, stress and trauma. All precautions will be taken. However, problems occasionally arise, during or after grooming, such as nicks, clipper irritation and mental or physical stress for which Happy Tails Mobile Groomer, INC. cannot be held liable.

—— Matted dogs will have an extra charge of up to $45

——Payment is to be made at the time of service. Payment can be cash or credit card. Our rates are based on the breed and weight of the pet and duration of the groom. Nail cutting and ear cleaning are part of the service unless the process is too stressful for the pet or too dangerous for the groomer.

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